What is the standard response time for technical support if my bending machine breaks down?

What is the standard response time for technical support if my bending machine breaks down?

We prioritize minimizing your downtime. For urgent technical issues, our support team provides a response within 2 hours during business hours. We offer remote diagnostics via video call to troubleshoot immediately. If an on-site visit is required, we will dispatch an engineer within 48 hours depending on your location.

18

2026

/

03

Do you offer installation services for the new bending machine at our factory?

Do you offer installation services for the new bending machine at our factory?

Yes, we do. For all purchases of our bending machines, bending centers, and panel benders, DGDY provides comprehensive on-site installation and commissioning. Our certified engineers will travel to your facility to set up the machine, ensuring it operates at peak performance from day one.

18

2026

/

03

How can I purchase genuine spare parts for my DGDY panel bender?

How can I purchase genuine spare parts for my DGDY panel bender?

To ensure the longevity and accuracy of your equipment, we recommend using only genuine DGDY spare parts. You can order parts directly through our online portal or by contacting our dedicated parts department. We stock a wide range of common wear parts for all our bending machine models and can ship them urgently to avoid long production stoppages.

18

2026

/

03

What does your warranty cover on the bending center, and how long does it last?

What does your warranty cover on the bending center, and how long does it last?

DGDY offers a standard 12-month warranty on all new bending machines, bending centers, and panel benders. This warranty covers manufacturing defects in materials and workmanship. We guarantee the structural rigidity of the machine frame and the reliability of the hydraulic and electrical components, giving you complete peace of mind.

18

2026

/

03

< 1 >
language

CONTACT US

Email:sales01@dgdygd.com

WhatsApp: +86-18138339389

Tel: +86-18138339389

No.10,Zhiye Road,Songxia Industrial Park,Songgang,Shishan Town,Nanhai District,Foshan City,Guangdong Province, China.

DGDY SHEET METAL MACHINERY

WhatsApp

DGDY SHEET METAL MACHINERY

WeChat

GET A FREE QUOTE

Submit

Copyright 2026 : DGDY SHEET METAL MACHINERY CO.,LTD.    Powered by：CEglobal   SEO

Apply For Discount ！

24 Hours Online Service

Provide You With Free Industry Solutions

Quality Assurance

Submit
%{tishi_zhanwei}%