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PROFESSIONAL SERVICE FOR YOUR BENDING SOLUTIONS

From Crate to Production: Seamless Installation, Maximum Uptime.

Our certified engineers ensure your bending machine is integrated into your workflow with precision and speed.

From Crate to Production: Seamless Installation, Maximum Uptime.

Our certified engineers ensure your bending machine is integrated into your workflow with precision and speed.

5000 +

Machines Installed Globally

98 %

First-Time-Fix Rate

SERVICE

FIBCTHE BENDER INSTALLATION STANDARD
We Don't Just Deliver Machines. We Deliver Certainty.
With over 20 years of field experience, our after-sales team follows a rigorous 7-step protocol to ensure your new bending machine operates at peak efficiency from day one. Average setup time: < 7 days on-site.

Your Installation Journey:

7 Steps to Zero Downtime

Step 01

Pre-Installation Site Check

Before the machine ships, our specialist conducts a virtual site survey to verify power requirements, floor levelness and clearance space. You‘ll receive a detailed checklist.

Your Installation Journey:

7 Steps to Zero Downtime

Step 02

Logistics Coordination

Real-time tracking and delivery planning. We coordinate with your team to schedule the crane and unload the machine safely, avoiding production disruptions.

Your Installation Journey:

7 Steps to Zero Downtime

Step 03

Mechanical & Hydraulic Unpacking

Our technicians carefully uncrate the machine, inspect for transit damage, and position it precisely on your marked floor spots.

Your Installation Journey:

7 Steps to Zero Downtime

Step 04

Precision Leveling & Alignment

Using laser alignment tools, we level the machine bed and ensure the parallelism between ram and bed is within 0.02mm/m tolerance.

Your Installation Journey:

7 Steps to Zero Downtime

Step 05

Electrical & Software Integration

Connection to your mains, configuration of the CNC controller, and network setup (if remote monitoring is required). We ensure all safety interlocks function perfectly.

Your Installation Journey:

7 Steps to Zero Downtime

Step 06

Test Run & Calibration

Running standard test pieces (90° bends, radius bends) to calibrate backgauges and deflection compensation system. We fine-tune the parameters to match your material specs.

Your Installation Journey:

7 Steps to Zero Downtime

Step 07

On-site Training & Sign-off

A 4-hour hands-on session for your operators (safety, basic programming, maintenance tips). Final sign-off with performance report.

EVERY INSTALLATION INCLUDES

Comprehensive Calibration

Full calibration of Y1/Y2 axes, X-axis backgauge, and R-axis. Includes a digital report of laser measurement.

Operator & Safety Training

Dedicated training for up to 3 staff members, covering daily operation, die selection, and emergency stops.

Spare Parts Kit

A starter kit of essential wear parts (seals, fuses, sensors) to handle immediate needs.

Digital Documentation

Leave-behind USB drive containing manuals, maintenance schedules, and wiring diagrams.

EVERY INSTALLATION INCLUDES

Remote Diagnosis

24/7 hotline and secure remote access to your CNC for immediate troubleshooting.

Global Field Service

If an issue arises, our regional engineers are dispatched within 24-48 hours

Rapid Spare Parts Logistics

Regional warehouses stocked with genuine parts to minimize waiting time

FAQ

What is the standard response time for technical support if my bending machine breaks down?

We prioritize minimizing your downtime. For urgent technical issues, our support team provides a response within 2 hours during business hours. We offer remote diagnostics via video call to troubleshoot immediately. If an on-site visit is required, we will dispatch an engineer within 48 hours depending on your location.

Do you offer installation services for the new bending machine at our factory?

Yes, we do. For all purchases of our bending machines, bending centers, and panel benders, DGDY provides comprehensive on-site installation and commissioning. Our certified engineers will travel to your facility to set up the machine, ensuring it operates at peak performance from day one.

How can I purchase genuine spare parts for my DGDY panel bender?

To ensure the longevity and accuracy of your equipment, we recommend using only genuine DGDY spare parts. You can order parts directly through our online portal or by contacting our dedicated parts department. We stock a wide range of common wear parts for all our bending machine models and can ship them urgently to avoid long production stoppages.

What does your warranty cover on the bending center, and how long does it last?

DGDY offers a standard 12-month warranty on all new bending machines, bending centers, and panel benders. This warranty covers manufacturing defects in materials and workmanship. We guarantee the structural rigidity of the machine frame and the reliability of the hydraulic and electrical components, giving you complete peace of mind.